Gumroad handles prepaid Pro purchases and approved refunds. These purchases do not renew automatically. Applicable consumer rights always remain available.
1. Who handles your payment
IntoSquare is operated by Ilia Mikheenko, based in Georgia. Gumroad processes prepaid Pro purchases. Existing purchases through FastSpring or Paddle remain subject to their original provider terms.
Refund requests are assessed under this policy, the Gumroad Terms and applicable consumer law. Nothing here reduces those rights.
2. Refund eligibility
If you want a refund, submit your request promptly. We assess discretionary requests made within 14 days of the transaction, on a case-by-case basis; this does not guarantee a refund.
Statutory withdrawal and refund rights may apply depending on your location, the type of purchase and any consent given at checkout. Products that are faulty, not as described or fail to provide the purchased features may qualify for remedies under applicable consumer law. Contact us if you believe your purchase qualifies for a remedy.
Outside applicable statutory rights or an approved refund, completed payments are not automatically refundable. Unused time on prepaid Pro does not by itself create an automatic prorated refund.
3. How to request a refund
- Email hello@intosquare.app to request a refund. You can also use the payment provider named in your receipt or the support link in your purchase receipt.
- Provide the purchase email, receipt or transaction reference, and a brief explanation of the issue.
- For a technical problem, also contact hello@intosquare.app so we can investigate and help resolve it.
Do not send passwords, full card numbers, security codes or account access tokens. We or your payment provider will confirm the outcome. Your payment provider may also issue a refund under its payment-risk rules. If approved, refunds are normally returned through the original payment method where possible; the provider will confirm processing details and timing.
4. Expiry and existing subscriptions
Gumroad prepaid Pro has no automatic renewal and needs no cancellation. It expires on the date shown in your IntoSquare account. The following applies only to an existing recurring subscription.
Open Manage subscription in the Chrome extension’s account settings, follow the management link in your FastSpring receipt, or request cancellation through the payment provider named in your receipt.
Cancellation normally takes effect at the end of the current paid period and stops the next renewal. You can continue using Pro until the access end date shown in your account. Removing the plugin, signing out or deleting local browser data does not cancel billing.
5. After a refund
If a payment is refunded, the Pro access associated with that payment may end. Designs and content already imported into Squarespace remain under your control. A refund does not automatically delete your IntoSquare account or content on your Squarespace website.
6. Contact and related policies
Product support: hello@intosquare.app.
Payments and refunds: the payment provider named in your receipt.
Read our Terms of Service and Privacy Policy for service and data-handling information. The applicable policy and your mandatory legal rights govern the relevant purchase.